Carbon Mall – Refund and Return Policy
At Carbon Mall, we strive to offer a luxurious and premium shopping experience to our valued customers. Our goal is to ensure that every product meets the highest standards of quality and excellence.
Return Policy
Eligibility: If you are not completely satisfied with your purchase, you may request a return within 48 hours of receiving the product.
Conditions for Return:
Products must be unused, undamaged, and in their original packaging.
Returns can only be processed after our team has reviewed and verified the condition of the returned product.
How to Initiate a Return:
Contact our support team at support@carbonmall.in within the return window of 48 hours.
Include your order details and reason for return.
Refund Policy
Refund Process: Once the returned package is received and inspected by our team, we will initiate the refund process.
Verification: Refunds are only issued after we verify that the product is in its original condition.
Timeline: Refunds may take up to 7-10 business days to process after verification.
Please note, only products that meet the return conditions outlined above will be eligible for a refund.
For any further assistance, feel free to contact us at support@carbonmall.in. We are here to ensure your satisfaction with our premium products.